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We do offer next-day delivery on certain brand products. If you have a particular item that you require next day, then please contact our sales line 01254 433987 during our hours of opening (8 am till 4:30 pm), and a member of staff will be able to confirm whether a next day delivery is possible and what if any additional surcharges may apply.

Shipping Charges are automatically calculated from your "entered postcode" in the shopping cart area. Click the cart icon in the top right-hand corner of the page to enter your postcode. Our system is base configured with the following shipping charges (But regional surcharges and restrictions apply):

Nationwide

Shipping Details

Shipping Charge

Boxed Items
under 16Kg
£9.50
Boxed Items
under 30Kg
£16.00
Boxed Items
under 60Kg
£30.00
Boxed Items
under 150Kg
£45.00
Boxed Items
over 150Kg
£80.00
Rubber Products
Any rubber products (Shipping Surcharge)
£30
Any long roofline products (including guttering)
with a value under £500 (Excluding certain postal codes see below) incur (Shipping Surcharge)
£25
Any long roofline products (including guttering)
with a value over £500 (Excluding certain postal codes see below)
FREE DELIVERY
We cannot deliver Timber Lengths
outside the Northwest Region
LOCAL PICKUP ONLY
We cannot deliver any sharps or knives
outside of the Northwest Region
LOCAL PICKUP ONLY
NOTE :
Local Pickup can be arranged by customers for all our products from either our Blackburn or Preston Depots
LOCAL PICKUP ONLY

Any orders with a Fascia Cart Value BELOW £500 to the following postal codes incur a minimum SHIPPING COST of £150 FREE DELIVERY on Fascia Components with a Fascia Cart value OVER £500 NR, IP, CB, LU, SG, AL, CM, CO, SS, ME, CT, TN, BN, RH, GU, SL, HP, RG, GU, SO, PO, London, SN, BS, BA, SP, BH, BA, DT, TA, EX, TQ, PL, TR, LL, SY, LD, NP, SA

 

Yes, we show the free delivery and our charges separately once you go to the checkout so it is clear what you are paying for the products and their delivery costs if at all. A run down of basic shipping charges are located under "Shipping Rates" on each product page. If you are ordering for a project larger than 100 ㎡ we can offer very competitive prices and contact our manufacturer directly. Click HERE for details

Important Note: Please do not send goods back to UK Roofing Store before speaking to the UK Roofing Store sales office.

UK Roofing Store strongly recommends you take photographs of goods before returning them. Occasionally goods are damaged during transit back to us, therefore you may need to confirm the packaging/goods were intact (prior to collection) to the courier as part of the refund process.

As a consumer, you have the right to change your mind (Consumer Regulations 2013). This right stipulates that for most products purchased online you have a legal right to change your mind within 14 days and receive a refund under the consumer contracts regulations 2013.

This right starts from the point you or someone you nominate receives the goods. If your goods are being delivered in multiple deliveries your right starts from the point the last delivery is received.

If you wish to exercise this right you must in the first instance contact us via phone 01254 433987 or email service@ukroofingstore.co.uk advising us of your wish to change your mind, its then your responsibility to arrange for the goods to be returned to us within 14 days of ending the contract. If you wish for us to arrange collection of the goods, you must understand that you are responsible for the cost of the return, and we will charge to you the direct cost for this collection.

For more information on our full returns policy, <a href="https://ukroofingstore.co.uk/terms-and-conditions/">click here.</a>

All delivery charges are based on the customer being able to accept the goods, please make sure you are at the delivery address to avoid any additional charges chargeable by the manufacturer, distributor or courier responsible for re-delivery.

We always aim to deliver on the delivery date we provide and ship goods within the lead times advertised at the time of purchase on our website. These are subject to change due to availability. We cannot accept responsibility for any delays that are outside of our control, provided we deliver the goods within a reasonable period. If we can’t deliver your items within this reasonable period, you have the right to cancel your order for a full refund, including any delivery charges. Some exemptions apply to bespoke or made to order goods.

We cannot accept liability for any personal damages resulting from delays of the goods, including compensation for lost work and exceptional hire charges in relation to delays. We strongly advise all customers to not schedule or start work before they are in receipt of the goods due to the current logistics issues.

If your order consists of more than 1 item you may receive more than one delivery, depending on stock availability some orders maybe split to enable you to avoid delaying the start of your project. We will keep you updated on your order or you can contact The UK Roofing Store directly via phone/email/live chat.

Yes you do, this type of delivery means your goods will be dropped at the kerb therefore you need to make arrangements to move the goods onto your property where is safe to store.

The estimated delivery times vary for each individual product, and we will email you each step of the way to keep you informed about delivery dates. The majority of products can be delivered within 3-5 working days as standard. We will advise you if the delivery period is any longer via email or by phone.

Please contact our sales office on 01254 433987 or email sales@ukroofingstore.co.uk and we will advise on the status of your order. While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules.

Not as standard, our normal deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact our sales team on 01254 433987 during office hours (Mon - Fri - 8.00 am to 4:30 pm) and a member of staff will be able to confirm this for you. This may incur an additional charge but this will be stated by the staff member.

Please check your order as soon as it arrives to ensure it is as requested, and to check for any damage or items missing. All damages/items missing should be reported to the driver and signed for as damaged/and or missing. Please contact 01254 433987 within 24-48 hours with full details to enable us to inform the supplier and courier of the issues. 

Orders signed for “unchecked” will be deemed to have been received in good condition with no guarantee of replacement or refund offered. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.

The UK Roofing Store will always update you if a delivery date changes. Should the delivery fail because there is no one available to accept the order, please note a re-stock and failed delivery charge may apply. Please contact The UK Roofing Store to discuss re-delivery and charges that apply. Please note these are set by the courier/supplier and not The UK Roofing Store therefore these will be passed on to you the customer.

Some of our manufacturers, distributors, and couriers do offer this service. Please ask The UK Roofing Store for more information on whether this is available against the goods ordered.

Please confirm any delivery restrictions at the time of order, we will need to ensure any restrictions/extra delivery requirements can be addressed prior to processing.

Yes our Store information is located at the base of this webpage and throughout the site.